Returns and refunds, made straightforward.
Start your request online within 30 days after delivery. Our support team normally replies within 1–2 business days with the next steps. Please wait for return instructions before sending anything back.
Start a return requestLast updated
Have these details ready
- Your order number, receipt number, checkout email, or another proof-of-purchase reference.
- The product name and a clear description of the issue or reason for the return.
- For a change-of-mind return, the product must be unused, complete, and in its original packaging.
- For a defective, damaged, or incorrect item, we may ask you to reply to the confirmation email with photos.
Submit your request
Tell us what happened and whether you prefer a refund, exchange, replacement, or store credit. If you are not sure, we will help you choose.
We review it
We confirm the purchase details and eligibility, then email you within 1–2 business days. We may ask for more information or photos.
Follow the return instructions
If a return is approved, we will send the return address, authorization details, and any applicable shipping label. Please do not ship the item before receiving these instructions.
Eligibility & exceptions
Submit your request within 30 calendar days after the order is delivered. For a change-of-mind return, the product must be unused, complete, and in its original packaging. Personalized or custom items and clearance or final-sale items are not eligible for change-of-mind returns. We will still review any item reported as defective, damaged, or incorrect, even if it has been opened.
Return shipping & other charges
If an item is defective, damaged, or incorrect, Magic Shield will provide a prepaid standard-return label or approve a reasonable return cost in writing. We will also refund any original shipping charge paid for that item. For a change-of-mind return, you are responsible for return shipping, and original or expedited-delivery charges are not refundable. Import duties or brokerage fees paid directly to a carrier or customs authority cannot be refunded by Magic Shield.
Refunds & exchanges
After an approved return is delivered to us, we inspect it and email you the outcome. Approved refunds include the returned item’s purchase price and applicable sales tax and are issued to the original payment method within 5–7 business days after the return is delivered to us. Your bank or payment provider may take additional time to post the credit. Exchanges are subject to availability and may be made for an item of equal or lower price. If the exchange item costs less, we refund the difference to the original payment method. If it is unavailable, you may choose a refund or store credit.
Your legal rights
The 30-day change-of-mind policy described here is a Magic Shield store policy. It is in addition to any rights or remedies you may have under applicable consumer-protection or sale-of-goods law. Nothing on this page limits or excludes those rights or remedies.
Start your request
Complete the short form below. Our team normally reviews your information and emails the next steps within 1–2 business days. Please wait for return authorization before shipping anything.
We use the details you submit to review and respond to your request, as described in our Privacy Policy. Do not include full payment-card numbers or other sensitive financial information.
Prefer email? Contact our support team.